These terms govern the use of this website. They are not the agreement under which we provide services to a client, which is a separate document signed by both of us.
About this website
This website provides general information about CRW and the services we offer. It is intended to help facilities understand what we do. It is not legal, financial or regulatory advice, and should not be relied on as any of those.
Service availability
Service descriptions are provided for information only. What we can actually offer you may vary with your location, your requirements, the regulatory position and our capacity at the time. We will tell you plainly at the outset if something is not available to you rather than after you have committed.
No guarantee of outcomes
We apply professional processes and persistent follow-up. We cannot guarantee the approval of any claim, payment by the Social Health Authority or by an insurer, any regulatory decision, any licence approval, or any other outcome decided by a third party. Those decisions rest with the relevant authority or organisation, not with us.
Every recoverable claim is worked properly and to the deadline that applies to it. Every records request is run to a final outcome. Where a decision goes against you, you receive a written account of what was done and why it was refused, which is often worth more than the outcome would have been.
Accuracy of information
We make reasonable efforts to keep this website accurate and current. Laws, regulations, government processes and healthcare requirements change, sometimes quickly, so information here may change without notice. Where a figure is quoted from a published source we date it, so you can judge how current it is.
Third-party links
This website may link to other websites. CRW is not responsible for their content, their security or their privacy practices.
Intellectual property
Unless stated otherwise, the content, text, graphics, branding, logos and materials on this website are the property of CRW and may not be copied, reproduced or distributed without prior written permission.
Limitation of liability
To the maximum extent permitted by law, CRW is not liable for loss arising solely from reliance on information published on this website. Liability for services provided to a client is governed exclusively by the written agreement between CRW and that client.
Client agreements
Any engagement with CRW is governed by a separate written agreement setting out the scope of services, the fees, the responsibilities of each party, confidentiality obligations, payment terms and how either party may bring the arrangement to an end.
Where anything on this website is inconsistent with a signed agreement, the signed agreement prevails.
Governing law
These terms, our privacy policy, and any dispute arising from the use of this website are governed by the laws of the Republic of Kenya.
See the agreement before you commit
We will send you our standard service agreement to read before you engage us, not after. Ask for it at any point in the conversation.
Request the agreement