Across the country, more than 76 billion shillings in claims sits unpaid. About one in five claims to SHA comes back rejected or returned. For a facility, that is not paperwork. It is treatment already given, cost already carried, and money that is stuck. CRW exists to unstick it.
What we do
We are the recovery arm that sits beside your claims office. Your team submits fresh claims. We take on the rejected, returned, underpaid and denied ones. We find the exact fault on each, fix and refile it or build a proper appeal, and follow it through to payment before the deadline closes. We also reconcile what SHA actually paid against what was billed, so underpayments are caught and pursued.
How we work
We do not replace your claims office or your HMIS. We add the specialist capacity and the deadline discipline that a busy office cannot spare. We keep one shared, audit-ready record of every claim and action, and we report back on why claims fail, so fewer fail over time. The whole engagement runs on a simple principle: we are paid only from money we bring back.
Our promise, and our honest limits
We do not guarantee that any single claim will be paid, because the final decision sits with SHA and the insurers. What we do promise is that every recoverable claim is worked properly and on time, that you carry no upfront cost and no risk, and that your money always flows straight from SHA to you and never through us. We handle claims and records only, with no clinical or medical role.
See your stuck money, free
The first step costs nothing. We review a sample of your rejected claims and show you, in shillings, what looks recoverable.
Request a free audit