Privacy
This section explains what information we collect and how we handle it. We follow the Kenya Data Protection Act 2019.
What we collect
- From this website: only what you choose to send us, such as your facility name and phone number when you request a free audit, or your message if you email or WhatsApp us.
- From our service, once you are a client: the claim information needed to recover your claims, handled under the agreement we sign with you.
- Basic, anonymous visit statistics, such as how many people viewed the site, with no cookies and no tracking of individuals.
How we use it
We use your contact details only to reach you about a recovery audit or the service you asked about. We use client claim information solely to recover claims on your behalf. We do not sell your information to anyone, and we do not use it for unrelated marketing.
How it is kept
Information is stored securely and access is limited to authorised staff. Client claim data is held in a protected database reachable only by signed-in accounts. Payments for recovered claims always flow directly from SHA to the facility and never through us.
Your choices
You may ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to any records we must keep by law or under our agreement with you. To make a request, contact us using the details on the website.
Terms of use
About this website
This website is for information. Nothing on it is a guarantee that any particular claim will be paid, because the final decision on any claim rests with SHA and the insurers. Figures quoted are drawn from public reports and are provided to help you understand the market, not as a promise of a specific result.
Our service
Any actual engagement between CRW and a facility is governed by a separate written agreement, which sets out the fee, the scope and the responsibilities of each side. The terms of that agreement, not this website, govern the service.
Governing law
This website and any use of it are governed by the laws of Kenya.
If anything here is unclear, or you would like a copy of our agreement template before deciding, just ask. We would rather you understood it fully than signed it quickly.