The outsourced business office for Kenyan health facilities

Run your facility. We handle the business work.

Claims, revenue follow-up, records requests, compliance and renewals, run by one office that answers to you. Instead of hiring another department, you get a team whose whole job is the work behind your money and your licence.

Built for Kenyan facilitiesDeadlines trackedConfidential handlingNothing to sign
So you never pay for capacity you do not use, take only what you need. Where something falls outside what we do well, we say so before you commit.
What a business office means

The work behind your facility does not disappear. Someone has to own it.

Claims still need chasing. Records requests still arrive. Licences still expire and inspectors still ask. Right now that work is shared out between people who already have other jobs. We give it one owner.

01Your claims worked to the deadline

We chase every rejected, returned and underpaid claim until it is paid or refused in writing. So your day is not spent on the telephone, you never chase SHA and you never chase us. So the risk sits with us, you pay only from what comes back.

See how it is priced › 02Your records requests answered on the clock

We take law firms, insurers and employers off your desk and answer inside the seven days the law allows. So the release can be defended if it is ever questioned, every step carries a name and a date. So your patients are never charged for their own file, we bill whoever asked.

For law firms and insurers › 03Your licences renewed before they lapse

We keep every permit and credential you hold in one tracked place. So a lapse never turns into a closure notice, the warning reaches you months ahead rather than the week it expires.

What we track › 04Your compliance file kept ready

We hold your documentation in the shape SHA and county inspectors expect. So an inspection never catches you assembling paperwork, the answer is ready before the question is asked.

What we track › 05One trained office instead of a new hire

We own the work outright, with no recruitment, no payroll and no cover to arrange when somebody travels. So you never pay for capacity you do not use, you take only the parts you need.

Work out your price ›

Those five are the shape of it. Fourteen services sit underneath them, from coding and reconciliation to joint purchasing, staff training and audit defence. So you are never sold something you will not use, tell us where it hurts and we will say which of them you need and which you do not. See all fourteen

World in brief
HealthLoading the latest headlines…
The numbers behind the work

Four numbers you are already living with.

Each one is work your facility is already doing late, or not doing at all. Every figure is sourced, so you can check us before you trust us.

1 in 5
claims rejected, returned or held before they are paid
We work them to the deadline, and you pay from what comes back ›
SHA claims data, reported July 2026
58%
of those rejections are missing documents, not clinical disputes
Most of it is preventable. We fix the cause rather than the single claim, so your next batch goes out clean ›
SHA rejection analysis, February 2026
7 days
the law allows to answer a records request, not the weeks most take
We answer inside the window and bill whoever asked, never your patient ›
Data Protection (General) Regulations 2021
1,200+
facilities shut in the crackdown, most on paperwork rather than patient care
The ones that closed could not produce their documents. We keep your documents ready before anyone asks ›
Health CS Aden Duale to the Senate, 22 April 2026

Not all of it comes with a published figure attached. These land on your desk every month all the same, and we take them off you too.

Your data registration kept current so a complaint never finds you unregistered Waste authorisation filed on time your EPR duties met without you tracking dates Every licence renewed before it lapses KMPDC and county, and you are warned months ahead Your claims coded right the first time the biggest cause of returns, taken out Every payment matched to your bill so a shortfall is caught, not absorbed Short payments chased down your claim can be paid and still be light Consumables at chain prices and no supplier learns what you ordered Your team trained on what keeps failing so the same rejection stops coming back Audit evidence ready in advance an inspection never catches you assembling paper One report a month what moved, and what it earned you
KSh 202m paid, of KSh 303m submitted One Kenyan private hospital’s published position, August 2026

Know what SHA has paid. Know what remains outstanding.

Claims can be processed and the money still not reach your facility when you expect it. The gap between what you submitted and what settled is rarely one large item. It is many small ones, each with its own date, its own reason and its own next step.

CRW helps your team hold a documented position on every claim: what was submitted, what was paid, what was rejected and why, and what still needs follow-up. You receive it monthly, with a date and a reference against every line, in a form you can take into a board meeting or a bank without rewriting it.

See the SHA Position Statement ›

Figure as published, August 2026.

How it works

We work the claims your billing office does not have time to reach.

Your team submits fresh claims. We take on the rejected, returned, underpaid and denied ones, and work each to the deadline that applies to it.

Our solutions

Your outsourced hospital business office.

We run the non-clinical administrative work that eats your staff’s time but decides whether you get paid and stay compliant. Fourteen services run by one team, on one report a month. Keep your own billing desk and we cover what it cannot reach.

Tap any service to read more about it.

Pricing

Pricing you can work out before you call us.

On recovery work you pay from money we bring back, and there are fixed-fee arrangements if you would rather budget for it. Set out your facility and what you need, and the figures are here on the page.

Insights

Answers to the questions that cost facilities the most.

Short reads for whoever handles your claims, your records requests and your renewals. Nothing to sign up for.

How much of your SHA money is stuck right now?

Most owners cannot say. Your first review answers it from your own claims, at no charge and with nothing to sign. If you then want it in writing with the full arithmetic, that is a fixed fee we quote before we start.

Get your free review
Two details and we call you back.
No charge, and nothing to sign. The written assessment is the only part that carries a fee, and we quote it first.
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